Policy

Shuttle Service
Shuttle service is provided to and from the airport and local hotels during normal business hours. Please call 1 866 245 5501 for assistance.

YYZ - Upon arrival please BOARD THE LINK TRAIN TO VISCOUNT STATION.
Then proceed down using the escalator or elevator where you will find a courtesy phone to call for pick up.

YTZ - Upon arrival customer must call 1 416 245 5952 for shuttle service to counter. Location is less than 1km away.

Age
Minimum age requirement is 23 years with a valid drivers license and a major credit card in their own name. 25 years of age for premium cars and vans. Drivers age 23-24 are subject to an under age fee of 12.99/day as well as an underage LDW Insurance of 22.95/day with a 3000 CAD deductable.

Drop-off charges
One way rentals permitted between YYZ and YTZ locations only.

- $75 fee for drop off to YTZ
- $35 fee for drop off to YYZ

Gas
All vehicles are rented with a full tank of gasoline and must be returned full. Otherwise a charge of $2.25CAD per litre will apply. Prepaid fuel options are also available. Please check at the rental counter for details.

Geographical Restrictions
Kilometers are unlimited as long as the vehicle stays within the province of Ontario, with a maximum of 3000 kilometres. If border restrictions are not met then unlimited kilometres are voided. Vehicles travelling out of the province have 200kms/day and additional kilometers @ 0.20 cents per kilometer from the start of the rental.

After Hours Drop Off
Vehicle is to be dropped off at the same location as pick up unless authorized be representative. Please note that renters are fully responsible for the vehicle until location re opens. After hours drop off permitted for the following locations:

YYZ- Keys to be left with Holiday Inn front desk. 24 hour shuttle to airport is $6.00/person provided by Holiday Inn.
YTZ- Keys to be left with the Radisson Hotel front desk. Taxi to the airport is less than $10.

Please call location for further details.

Acceptable forms of Payment
Driver must present a current and valid major credit card in their own name. All vehicles require a minimum $500CAD credit card deposit. Personal cheques, cash, debit cards, check cards and pre paid credit cards are not accepted as a form of deposit but may be used for payment of rental only.

Mandatory Taxes and Fees

Driver’s license
Renter must present a valid driving license from their country of origin. Renter must have a valid international drivers license if the driver’s license of origin is not printed in the roman alphabet accompanied with a valid passport.
Additional drivers are allowed but must meet the same requirement as primary driver. Location policies that apply to the primary driver also apply to additional drivers. Additional driver fee is $7 CAD/day. Spouse charge is $15 CAD one time fee.

Insurance and Collision Damage Waiver
CDW is not mandatory, however proof of coverage must be provided at the counter when declining coverage
BASIC 19.95/day with 1500 responsibility
GOLD 29.95/day with a 750 responsibility
UNDERAGE DRIVERS 23-24 is 22.95/day with a 3000 responsibility

Liability insurance is required by law
SUPPLEMENTAL LIABILITY is 8.99/day
PERSONAL ACCIDENT INSURANCE is 8.99/day
GLASS and TIRE PROTECTION is 6.99/day with a 50 deductible

There are exclusions to CDW. It can be void if renter has an accident while intoxicated or if rental vehicle is driven on an unpaved road, pushed or towed. The exclusions are printed on the back of the rental agreement. The driver’s personal auto policy may cover damage of the rental vehicle. If renter does not have a personal auto policy covering the rental vehicle or proof of coverage at the time of rental and the renter opts not to purchase CDW the rental location will not release the vehicle to the renter.

Cancellations
Road Star Car Rental requires a major credit to secure the reservation. However, the renter’s credit card will not be charged at the time of the reservation. All cancellations must be submitted within 24 hours prior to pick up or will be subject to a one day rental charge.